Refund policy

At American Diamond Store, every product is carefully inspected before dispatch to ensure the highest quality.

Replacement Policy

We offer replacement only.

Replacement is applicable only if the product is received damaged during transit.

Unboxing Video Requirement

To claim a replacement, an uninterrupted unboxing video must be recorded from the moment the sealed package is opened.

Claims without a valid unboxing video cannot be accepted.

Reporting Damaged Products

Please contact us within 24 hours of delivery by sharing:

• Your Order Number
  * Clear photos of the damaged product
  * The complete unboxing video

We do not offer refunds.

Only eligible damaged products will be replaced after verification.

Cancellation Policy

Orders cannot be cancelled once placed.

Please ensure all order details are correct before completing your purchase.